Tips and Trends

Corporate Responsibility

Tips and Trends

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Everyone can make a contribution: Our products and services support sustainable lifestyles.

Today, a lot of people are concerned about conserving resources and living a more sustainable lifestyle. Our products and services help them do this. We make it possible for people to do things like control their energy consumption, reduce paper waste and cut down on their need to travel.

Deciding to buy a low-energy product is a big step in the right direction. But consumers often find it hard to know which products are green. To help them out, Deutsche Telekom uses the recognized Blue Angel (Blauer Engel) environmental seal; almost all of Telekom Deutschland's fixed-line devices bear this seal. They are particularly energy-efficient, low-radiation and often come with replaceable batteries. Our Speedphone series also lets users reduce transmission power and an automatic software update feature extends product lifespan.

www.blauer-engel.de/en

Our customers can reduce up to 30 percent of their energy costs with Magenta SmartHome. The Magenta SmartHome app works like a remote control for your home. Customers can control the lights, temperature, power and a number of electronic devices any time and anywhere. They can control the heating form any location, for example, resulting in lower energy consumption and costs.

www.smarthome.de

People make countless decisions every day that have an impact on the environment to a greater or lesser extent. Deutsche Telekom's free WeCare app provides tips and tricks for responsible behavior like "green surfing." Users can also find out more about the company's corporate responsibility activities.

People who want to find out more about cyber crime, malware and phishing scams as well as how to protect themselves visit the Deutsche Telekom website www.sicherdigital.de. Young people, adults and businesses will find useful information and specific tips concerning security and data protection.

Mobile surfing can be expensive, especially with children and teenagers who often forget to keep track. Deutsche Telekom offers a special family plan that blocks expensive mobile data use (does not apply to WiFi) as a default setting. Customers can also block calls to numbers that are subject to charge and add the child protection options offered by Deutsche Telekom.

www.telekom.de/magenta-eins/mobiler-start

Customers can hand in used cell phones and smartphones at Telekom Shops. High-end devices can be exchanged for store credit good for purchases at the Telekom Shop. Deutsche Telekom either reuses or properly recycles the devices. The entire cell-phone collection process is DEKRA certified and complies with strict data privacy standards.

We offer our customers a router rental service in which they can rent routers from us for a monthly fee. We replace any routers suffering technical problems and do our best to repair the defective device. Using products as long as possible is usually the most sustainable option. Doing this conserves resources and reduces electronic scrap.

Using digital media is second nature to young people and they often use it without being aware of the risks or potential. Today, being able to use new technologies safely and competently right from the start is one of the main prerequisites for equal opportunity. Teachtoday is our initiative for teaching people how to use media safely and competently. It supports children, young people, parents and grandparents as well as teachers by offering hands-on tips and material online and at face-to-face events.

www.teachtoday.de/en/

Deutsche Telekom has been supporting the efforts of the Nummer gegen Kummer youth counseling line both financially and with technological expertise for 25 years. Deutsche Telekom bears the costs of all calls and technical routing and guarantees the anonymity of calls and of advice given over the Internet as well. The Group has been providing two phone numbers at no charge from both the fixed-line and mobile communications networks for callers and organizers of the Telefonseelsorge crisis counseling helpline since 1997. Deutsche Telekom employees also frequently volunteer for the organization.

www.nummergegenkummer.de

Problems and crises can affect us at any stage of our lives: relationship problems, bullying, addiction, illness, or identity crises. A good chat can often help. The TelefonSeelsorge crisis helpline, which has been a partner organization of Deutsche Telekom for many years, offers a direct line to an empathetic ear. We have supported the organization since 1997 by providing free telephone numbers and the technical infrastructure it needs. Deutsche Telekom employees also volunteer as telephone advisers.

www.telefonseelsorge.de

Digital media can make everyday life easier in lots of ways, but they can also lead to questions. The experts at Deutsche Telekom's "Computerhilfe" and "Computerhilfe Plus" advisory services provide quick, professional help. Whether you need help with your PC, tablet or smartphone, or whether you have questions about devices, apps, security or cyber bullying, the experts are there to help you in person by telephone and with the help of remote access.

www.telekom.de/privatkunden/zuhause/computerhilfe

Being confident at using digital media is a key skill that enables participation in the information and knowledge society. Deutsche Telekom wants to give children and young people a chance to develop this confidence, independently of the parental home. In the Telekom@School project, we support all 34,000 general education and vocational schools across Germany by providing free Internet access. 30,000 of these education facilities already have a broadband DSL line and, where available, can also acquire a VDSL line at a significantly reduced price.

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